Mobility Solution for Call Centre

CHALLENGE

A major NSW government department reached out to CICS to bring to life a mobility solution for their call centre. Unlike typical remote access solutions, this one was required to handle real time telephony from inbound customers without any degradation in service and seamlessly integrate into the existing environment.

 

SOLUTION
CICS delivered a solid solution where the call centre staff are now able to work from home, on the road or practically anywhere. The productivity improvements and staff experience have been tremendous.
Contact CICS now to take your workforce mobile!

 

BENEFITS
The ability for staff to access information in a secure manner and work from anywhere.

 

Contact CICS now to take your workforce mobile!

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