About CICS

A different kind of IT company, built on passion and lasting relationships.

CICS (pronounced "KICKS") was formed in 2011, bringing together an energetic group of ICT professionals with outstanding capabilities and experience across Australian Government, higher education, finance and enterprise.

14+
Years established
100+
Projects delivered
99.8%
Uptime SLA achievement
7.5yr
Avg. client retention
Company overview
We place our clients' needs first. Technology is simply a means to an end.

Our team has the strong customer service focus, experience and expertise required to design, manage, monitor and support complex ICT environments. Our organisational capabilities differentiate us from other companies. We have a unique combination of systems, skills, processes, technologies and human abilities that ensure the best possible experience for the end user.

Utilising our years of experience, we have invested heavily in creating much of the support technology and process that we use to enhance our service offering with a laser-like focus on the end user experience.

Our proven track record in delivering high quality consulting services is built around our core consultants, engineering and support team. Our project delivery framework and methodologies help reduce operational risk and improve overall efficiency and client satisfaction.

Our mission
Help our clients achieve their long-term vision by working closely to deliver responsive customer service, proactive maintenance and solutions crafted to the highest standards.

We believe teamwork and communication is the foundation to every strong relationship we build with clients and partners. The cornerstone to our success is the business integrity, honesty and efficiency in everything we do.

Our core values
Built on four principles that guide everything we do.
Accountable
We maintain the highest standard of customer service. We dare to be ambitious, we challenge and empower. We are committed to delivering true value to our clients.
Collaborative
We work as one team to deliver client goals and objectives. We strive to support each other — everyone is treated with the highest degree of respect, equality and trust.
Sustainable
We focus on providing a flexible and dynamic workplace with a healthy work-life balance. We offer smart ICT solutions that improve efficiency and reduce environmental impact.
Visionary
Our passion is the catalyst for ideas, innovation and continual improvement. We remain curious, always learning and adapting to the challenges of tomorrow's IT.
Working with CICS
Transparency, expertise and a proven track record.
01
Technical Expertise
Our staff are highly skilled and experienced professional ICT consultants who have attained the highest levels of technical accreditation and workplace experience across various sectors.
02
Customer Focused
We simply listen to our clients. Our team is in constant contact and communication. At CICS, everyone is treated with the highest degree of respect, equality and trust.
03
Alliances & Partnerships
Our partnerships with Microsoft, Acronis, SnapLogic, and NSW Government enable us to deliver solutions that are aligned to enterprise standards, securely integrated, and supported by proven platforms.
04
Proven Delivery Track Record
We are process oriented. Our proven delivery framework, implementation and service operation methodologies reduce operational risk and improve efficiency and client satisfaction.

Want to work with us?
We'd love to hear from you.

Get in touch