Accountable from strategy to delivery. No exceptions.
CICS was built because enterprise IT kept failing the same way.
Vendors shaped projects around their own roadmaps. Integration was bolted on at the end. When delivery fell apart, everyone pointed at someone else.
Australian government and enterprise clients were left holding broken implementations and no way forward.
We started CICS in 2011 to be the firm that stays accountable. From strategy through to working systems.
What We Do
CICS delivers integration, advisory, and managed services to Australian government and enterprise organisations.
We work across legacy systems, multi-vendor environments, and high stakes delivery programs where getting it wrong is not an option.
We do the hard alignment work upfront, so delivery does not unravel mid project.
Meet the founder
Before founding CICS, David spent over a decade delivering complex technology programs across government, finance, higher education, and enterprise.
The pattern he kept seeing was the same. Solutions designed around vendor margins, not client environments. Integration left too late. Business, IT, and vendors operating to different assumptions. When projects failed, no one owned the outcome.
In 2011, David founded CICS on one principle:
Clients deserve a partner accountable to delivery outcomes, not vendor agendas.
It is the standard every CICS engagement is still held to today.
What Makes CICS Different
Most IT providers follow vendor agendas or build on assumptions that were never properly challenged.
Both lead to the same outcome. Projects drift, rework compounds, and when things go wrong accountability is the first thing to disappear.
CICS is built around a different sequence. Validate first. Align stakeholders before commitments are made. Define requirements clearly before any work begins.
The result is fewer surprises, less rework, and a clear line of accountability when it matters most.
Managed Services
When CICS operates an environment, we take full responsibility for it.
That means monitoring, optimisation, issue resolution, and continuous improvement. Not as reactive tasks, but as ongoing commitments built into how we work.
We invest heavily in automation and proactive monitoring so problems are identified and resolved before they impact operations. The result is fewer incidents, faster resolution times, and environments that perform consistently under pressure.
Uptime is the baseline. What we are actually accountable for is ensuring the systems we manage grow more stable and performant over time, not just maintained.